Terms & Privacy

Bookings can be made online, by phone or in person. A booking is confirmed once you see the confirmation screen.

Please give accurate contact details so we can reach you about your appointment.

Prices shown are in Australian dollars and include GST where applicable. Prices may change, but the price at the time of booking applies.

Please cancel or move your booking at least 24 hours before your appointment, in your customer area or by calling 0401 466 387.

Within 24 hours, online changes are locked — please call the shop. Repeated late cancellations or no-shows may mean we ask for prepayment or decline future online bookings.

Please arrive a few minutes early. If you're more than 10 minutes late we may need to shorten your service or rebook you so the next client isn't kept waiting.

Payment is taken in the shop after your service. Because services are personal and completed in person, we don't offer refunds once a service is done.

If you're not happy, tell us within 7 days and we'll fix it free of charge. Nothing in these terms limits your rights under Australian Consumer Law.

When running, rewards are earned on completed (not cancelled) bookings. Referral rewards are earned when a new customer names you at their first booking and attends it.

Rewards have no cash value, can't be transferred and are redeemed in the shop. We may change or end a rewards program at any time; rewards already earned will be honoured for 6 months.

Please keep chat messages and reviews respectful. We may remove content or close accounts that are abusive, false or spam.

Your name, mobile number, email, booking history, chat messages, reviews and reward details. If you turn on notifications we store a technical device token to send them.

To manage your bookings, contact you about appointments, run rewards and reply to messages. If you tick "keep me updated", we'll also send you occasional offers — you can unsubscribe at any time.

We never sell your information. It's stored securely with our website providers and only shared where needed to run the service or required by law.

Under the Australian Privacy Principles you can ask to access, correct or delete your information. Call 0401 466 387 or message us in your customer area.

The website is built, owned and operated by Rocket Platforms on behalf of Etora Cutz.